GET ACCESS TO 1:1 SUPPORT for less

COO on Call Membership

Have you been wanting to have an operations expert on speed dial without having to hire a full time director of operations or COO? We thought so. That’s why we offer COO on Call so you can utilize our expertise, tools, and resources in your business much like you would a lawyer or accountant. It’s time to get legit on the back end of your business.

Gain access to a seasoned operations professional ready to assist you in optimizing your business processes and achieving your strategic goals.

On-Demand Email Coaching: Have an experienced COO at your fingertips to answer questions, provide guidance, and offer strategic insights tailored to your business needs via email with a guaranteed 48 business-hour response.

System and Data Review: Ensure your operational business systems are efficient and effective. We will review and analyze your processes and data, identify areas for improvement and provide you with a blueprint to implement best practices.

Goal Tracking and Alignment: Stay on track with your business objectives. We help you set realistic goals, monitor progress and track KPIs, and make necessary adjustments to ensure you are on the path to success.

Tool & Team Optimization: Ensure you have the right tools and team members for your business. We evaluate your current software and tools, recommending and implementing upgrades or changes to enhance productivity and efficiency. We also have a robust rolodex of skilled contractors to share with you based on your needs.

What clients are saying

I had great admin support on my team, but I was missing a partner in the high-level strategy of my operations. This saved me.

As my business continues to grow, I’m more and more interested in how to optimize my time and my revenue streams. Having someone who can talk through my ideas with me and support me in creating an intentional path forward is so incredibly valuable. I don’t know what I would do without this service.

LINDSAY BOCCARDO, Keynote Speaker + Generational Expert

I kept getting stuck in my business because the systems & processes were too much for me to handle. I needed support.

Having an operations expert in my corner gave me clarity and confidence in my business decisions. I was overcomplicating so many aspects of my business that didn’t need to be, and now my business feels more focused than ever giving me the freedom to do the work I do best.

CAROL FLANAGAN, Meditation + Yoga Teacher 

the process

how it works & what’s included

  • First things first, we’ll kick off with an 90-minute audit of your current systems. This will ensure we have the full picture of your current business so we can work on a comprehensive plan that will address your specific needs.

  • We will set up a coaching inbox for you to ask questions and get feedback as well as resources for your specific needs. These resources, tools and support are based in our experience having built more than 350+ custom business systems for service-based business owners.

  • Each quarter, you will receive a 60-minute strategy session to review your goals and KPIs and thoughtfully plan for the upcoming quarter. You will receive a recording of the meeting as well as next steps and takeaways via email to put into action.

  • This package includes exclusive access to discounted systems implementation hours, available only to members. Our expert team will assist you in setting up and optimizing your systems to ensure seamless integration and maximum efficiency. Take advantage of this member-only benefit to enhance your operations at a fraction of the cost.

Hi, We’re Kate and Brooke.

Consider us your new COO duo

We believe that building the business of your dreams should not be complicated, overwhelming, and out of reach. With a combined 20+ years of experience servicing busy entrepreneurs, we worked to create everything you need to build a strong and sustainable foundation for your service based business. Our goal is simple, to give you the freedom to do what you love in your business through increased profitability, productivity, and peace of mind.

your questions answered’

  • Great question! It's imperative to us that we know we can support you in your specific goals and business growth. We want to make sure we're a fit for each other before we move forward.

  • Yes - we've seen that most clients benefit most from at least 3 months of working together to see real traction and results in their business. After six months, you can opt out at any time.

  • If you offer a service, there's a 95% chance you're a good fit. My client list includes coaches, creatives, freelancers, speakers, consultants, wedding planners, personal trainers, lawyers, and many more professional service providers. All have been able to scale with success. If you have any specific questions, email is at hello@theops-shop.com.

  • While there is no official limit, we find email coaching is most successful when a set of questions is sent weekly for our team to review and respond to as opposed to multiple one-off emails. This allows us to stay organized and respond promptly.